If you requested to reset to your Luminate Online password, you should receive a password reset email within a few minutes of the request. If you do not receive this email, check your junk or spam folder. If the email is not in your spam/junk folder, your affiliate may be using a mail management system that automatically quarantines email it considers suspicious. Work with your IT admin to:
- Ensure the email server, proxy server, and firewall allow email from:
- @blackbaud.com
- @convio.com
- @convio.net
- Ensure the following IP address range is allowed into your email server:
- 216.235.195.0/24
- If your affiliate uses a mail management system to capture and manage email, have your IT administrator permit all emails from info@easterseals.com.
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